| id | received_at | agent_wait_time_in_minutes_business | agent_wait_time_in_minutes_calendar | assigned_at | assignee_stations | assignee_updated_at | created_at | first_resolution_time_in_minutes_business | first_resolution_time_in_minutes_calendar | full_resolution_time_in_minutes_business | full_resolution_time_in_minutes_calendar | group_stations | initially_assigned_at | latest_comment_added_at | on_hold_time_in_minutes_business | on_hold_time_in_minutes_calendar | reopens | replies | reply_time_in_minutes_business | reply_time_in_minutes_calendar | requester_updated_at | requester_wait_time_in_minutes_business | requester_wait_time_in_minutes_calendar | solved_at | status_updated_at | ticket_id | updated_at |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1146787649.0 |
2016-01-12T17:47:53 |
173.0 |
552.0 |
2015-07-23T20:53:57 |
1.0 |
2015-07-31T17:55:57 |
2015-07-23T16:33:47 |
3426.0 |
10506.0 |
3682.0 |
11602.0 |
1.0 |
2015-07-23T20:53:57 |
2015-07-31T17:55:57 |
1662.0 |
7020.0 |
1.0 |
6.0 |
363.0 |
363.0 |
2015-07-31T08:19:48 |
3369.0 |
10530.0 |
2015-07-31T17:55:57 |
2015-08-06T00:01:49 |
31938.0 |
2015-07-31T17:55:57 |
1185488459.0 |
2016-01-12T17:47:54 |
54.0 |
54.0 |
2015-08-04T16:09:25 |
1.0 |
2015-08-04T22:54:59 |
2015-08-04T07:03:10 |
415.0 |
952.0 |
415.0 |
952.0 |
1.0 |
2015-08-04T16:09:25 |
2015-08-04T17:03:08 |
0.0 |
0.0 |
0.0 |
1.0 |
9.0 |
546.0 |
2015-08-04T17:03:08 |
361.0 |
898.0 |
2015-08-04T22:54:59 |
2015-08-09T23:03:01 |
32470.0 |
2015-08-04T22:54:59 |
2624368673.0 |
2016-03-09T00:13:44 |
0.0 |
0.0 |
2016-03-09T01:23:07 |
1.0 |
2016-03-09T21:08:04 |
2016-03-08T23:35:19 |
326.0 |
1226.0 |
393.0 |
1293.0 |
1.0 |
2016-03-09T01:23:07 |
2016-03-09T21:08:04 |
0.0 |
0.0 |
1.0 |
2.0 |
326.0 |
1226.0 |
2016-03-09T20:11:46 |
382.0 |
1282.0 |
2016-03-09T21:08:04 |
2016-03-14T22:03:32 |
43996.0 |
2016-03-09T21:08:05 |
1126025375.0 |
2016-01-12T17:47:24 |
0.0 |
0.0 |
2015-07-10T18:56:49 |
1.0 |
2015-07-10T20:44:13 |
2015-07-09T20:15:24 |
629.0 |
1469.0 |
629.0 |
1469.0 |
1.0 |
2015-07-10T18:56:49 |
2015-07-10T20:44:13 |
0.0 |
0.0 |
0.0 |
1.0 |
629.0 |
1469.0 |
2015-07-10T22:00:04 |
628.0 |
1468.0 |
2015-07-10T20:44:13 |
2015-07-17T21:04:37 |
31273.0 |
2015-07-10T20:44:13 |
1094632569.0 |
2016-01-12T17:46:57 |
999.0 |
2679.0 |
2015-07-07T22:51:24 |
1.0 |
2015-07-09T21:08:46 |
2015-07-07T18:21:37 |
1367.0 |
3047.0 |
1367.0 |
3047.0 |
1.0 |
2015-07-07T22:51:24 |
2015-07-09T21:08:46 |
0.0 |
0.0 |
0.0 |
3.0 |
47.0 |
47.0 |
2015-07-09T20:44:45 |
368.0 |
368.0 |
2015-07-09T21:08:46 |
2015-07-16T22:04:45 |
31111.0 |
2015-07-09T21:08:46 |
1195671169.0 |
2016-01-12T17:47:54 |
62.0 |
62.0 |
2015-08-07T18:43:01 |
1.0 |
2015-08-07T23:32:51 |
2015-08-07T04:50:24 |
345.0 |
1014.0 |
453.0 |
1122.0 |
1.0 |
2015-08-07T18:43:01 |
2015-08-07T23:26:07 |
0.0 |
0.0 |
1.0 |
3.0 |
167.0 |
836.0 |
2015-08-07T23:26:07 |
290.0 |
960.0 |
2015-08-07T23:32:51 |
2015-08-13T00:02:34 |
32673.0 |
2015-08-07T23:32:51 |
2524591833.0 |
2016-02-18T19:03:27 |
2734.0 |
10114.0 |
2016-02-18T18:18:28 |
1.0 |
2016-02-18T21:30:11 |
2016-02-18T17:44:57 |
2959.0 |
10339.0 |
2959.0 |
10339.0 |
1.0 |
2016-02-18T18:18:28 |
2016-02-18T21:30:11 |
0.0 |
0.0 |
0.0 |
1.0 |
225.0 |
225.0 |
2016-02-26T09:31:45 |
226.0 |
226.0 |
2016-02-25T22:03:41 |
2016-03-01T23:01:47 |
42854.0 |
2016-02-25T22:03:41 |
1132522465.0 |
2016-01-12T17:47:25 |
0.0 |
0.0 |
2015-07-13T21:02:16 |
1.0 |
2015-07-13T22:20:14 |
2015-07-11T21:18:42 |
302.0 |
2864.0 |
380.0 |
2942.0 |
1.0 |
2015-07-13T21:02:16 |
2015-07-13T22:20:14 |
0.0 |
0.0 |
1.0 |
2.0 |
302.0 |
2864.0 |
2015-07-13T21:13:14 |
369.0 |
2931.0 |
2015-07-13T22:20:14 |
2015-07-20T23:02:59 |
31364.0 |
2015-07-13T22:20:14 |
1235516269.0 |
2016-01-12T17:47:55 |
0.0 |
2015-08-19T06:04:02 |
1.0 |
2015-08-19T06:04:02 |
0.0 |
0.0 |
0.0 |
0.0 |
2015-08-19T06:04:02 |
2015-08-19T16:57:56 |
33264.0 |
2015-08-19T06:04:02 |
||||||||||||||
1028881419.0 |
2016-01-12T17:46:55 |
3012.0 |
10092.0 |
0.0 |
2015-06-15T23:48:02 |
3018.0 |
10098.0 |
3018.0 |
10098.0 |
1.0 |
2015-06-15T23:54:03 |
0.0 |
0.0 |
0.0 |
1.0 |
6.0 |
6.0 |
2015-06-15T23:48:02 |
6.0 |
6.0 |
2015-06-23T00:06:05 |
2015-06-30T01:06:51 |
30165.0 |
2015-06-23T00:06:05 |