| id |
Number |
| received_at |
Date/Time |
| agent_wait_time_in_minutes_business |
Number |
| agent_wait_time_in_minutes_calendar |
Number |
| assigned_at |
Date/Time |
| assignee_stations |
Number |
| assignee_updated_at |
Date/Time |
| created_at |
Date/Time |
| first_resolution_time_in_minutes_business |
Number |
| first_resolution_time_in_minutes_calendar |
Number |
| full_resolution_time_in_minutes_business |
Number |
| full_resolution_time_in_minutes_calendar |
Number |
| group_stations |
Number |
| initially_assigned_at |
Date/Time |
| latest_comment_added_at |
Date/Time |
| on_hold_time_in_minutes_business |
Number |
| on_hold_time_in_minutes_calendar |
Number |
| reopens |
Number |
| replies |
Number |
| reply_time_in_minutes_business |
Number |
| reply_time_in_minutes_calendar |
Number |
| requester_updated_at |
Date/Time |
| requester_wait_time_in_minutes_business |
Number |
| requester_wait_time_in_minutes_calendar |
Number |
| solved_at |
Date/Time |
| status_updated_at |
Date/Time |
| ticket_id |
Number |
| updated_at |
Date/Time |